At GemsRatan, your satisfaction is our top priority. We ensure every product is checked for quality before dispatch. However, if you are not fully satisfied with your purchase, we’re here to help.
Eligibility for Returns & Exchanges
You can request a return or exchange under the following conditions:
Eligible Items
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Gemstones
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Semi-Precious Stones
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Rudraksha
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Silver Jewellery
Non-Returnable Items
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Customized or engraved products
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Used, damaged, or worn items
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Products without original invoice or certification
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Items returned without original packaging
Return & Exchange Timeframe
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You must raise a return or exchange request within 3 days of delivery.
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The product must be shipped back to us within 7 days after the request is approved.
Conditions for Return
To be eligible, the item must:
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Be unused and in original condition
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Have original packaging, tags, and certificates
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Include proof of purchase or invoice
Any product showing signs of wear, damage, or alteration will not be accepted.
Exchange Policy
We offer exchanges for:
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Size issues (Silver Jewellery)
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Variation in color/shape (Natural Stones may slightly differ)
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Wrong product delivered
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Manufacturing defects
Exchange value will be equal to the order value after quality inspection.
Refund Policy
Refunds are processed after the product passes our quality check.
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Refund amount will be credited to your bank account / UPI / original payment method within 5–7 working days.
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Shipping charges, COD charges, and handling fees are non-refundable.
Return Shipping
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Customers must self-ship the product back to us securely.
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We recommend using a trusted courier service with tracking.
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Damaged items due to poor packaging during return shipping will not be accepted.
How to Raise a Return or Exchange Request
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Contact us via:
📞 Phone: +91-9530911381
📧 Email: support@gemsratan.com