At GemsRatan.com, we ensure that every order is packed with care, shipped securely, and delivered to you on time. Your trust matters to us, and we are committed to providing a smooth and hassle-free delivery experience.
Shipping Process
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All orders are processed within 24–48 hours after successful payment.
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Once dispatched, you will receive a tracking ID via SMS/Email.
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Every product is packed with multi-layer protection to ensure safe delivery of gemstones, rudraksha, and silver jewellery.
Delivery Time
Delivery time depends on your location:
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Within India: 3–7 working days
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Metro Cities: 2–5 working days
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Remote Locations: 5–10 working days
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International Shipping: 7–15 working days (country-wise variation)
Note: Delivery delays may occur due to festivals, weather conditions, or courier partner issues.
Shipping Charges
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Free Shipping within India on all prepaid orders.
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For COD (Cash on Delivery) orders, additional minimal charges may apply.
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International shipping charges are calculated at checkout based on country and order weight.
Order Tracking
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You can track your order anytime using the tracking link shared via email/SMS.
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If you face any issues with tracking, our support team is ready to help.
Packaging & Safety
We understand the importance of handling spiritual and precious products carefully.
Every shipment includes:
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Tamper-proof packaging
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Bubble-wrap & cushioning
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Product authentication (where applicable)
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Invoice & certification (for gemstones/rudraksha that include it)
Delivery Attempts
Courier partners usually make 3 delivery attempts.
If the order is undelivered:
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The package will be returned to us.
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We will contact you for reshipping or refund (in case of prepaid orders).
International Shipping
We ship internationally to most countries.
Buyers are responsible for:
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Customs duties
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Import taxes (if applicable)
These charges vary by country and are not included in product pricing.
Need Help?
For any shipping or delivery-related questions, feel free to contact us:
Email: support@gemsratan.com