Last Updated: 17-11-2025
Welcome to GemsRatan.com. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase or using our services.
1. General Information
GemsRatan.com (“we”, “our”, “us”) is an online platform that sells Gemstones, Semi Precious Stones, Rudraksha, and Silver Jewellery.
By using our website, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.
2. Product Information
-
All gemstones, rudraksha, and jewellery listed on our website are described based on supplier information, laboratory reports (where applicable), and industry standards.
-
Colors, shapes, and sizes may vary slightly due to photography, lighting, and natural variations.
-
We do not guarantee supernatural, astrological, or spiritual outcomes. Gemstone and rudraksha effects vary from person to person.
3. Pricing & Payment
-
All prices listed on the website are in INR and inclusive/exclusive of taxes as mentioned on product pages.
-
We reserve the right to change prices at any time without prior notice.
-
Payment must be made through approved online payment gateways available on the website.
4. Order Confirmation
-
Once you place an order, you will receive an email/WhatsApp confirmation.
-
Orders may be declined or cancelled due to incorrect information, payment issues, stock unavailability, or suspicion of fraudulent activity.
5. Shipping & Delivery
-
We offer delivery across India (and international shipping where applicable).
-
Delivery time may vary based on location, courier partner, product availability, and unavoidable delays.
-
We are not responsible for delays caused by courier companies, natural calamities, strikes, or other external factors.
6. Returns, Refunds & Replacement
-
Returns are accepted only under the conditions mentioned in our Return Policy page.
-
Customized orders, lab-certified gemstones, and rudraksha items are non-returnable.
-
Refunds (if applicable) will be processed within the specified time after product inspection.
-
Items must be unused, undamaged, and returned in original packaging.
7. Authenticity & Certification
-
Gemstones and Rudraksha may come with certification if mentioned on the product page.
-
We ensure that all certified products are from reputable and recognized labs.
-
Any claims regarding results, astrological effects, or benefits are based on traditional knowledge and not guaranteed.
8. User Conduct
By using our website, you agree NOT to:
-
Attempt to hack, disrupt, damage, or misuse the website.
-
Copy, distribute, or publish any content without permission.
-
Submit false, inaccurate, or misleading information.
9. Intellectual Property Rights
-
All images, designs, content, logos, and graphics on GemsRatan.com are our intellectual property.
-
Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Privacy Policy
Your personal information is handled as per our Privacy Policy.
We do not sell, rent, or misuse your personal data.
11. Limitation of Liability
-
GemsRatan.com is not liable for any direct, indirect, incidental, or consequential damages arising from product use or website usage.
-
We do not guarantee astrological or healing results from gemstones or rudraksha.
12. Changes to Terms & Conditions
We may update or modify these Terms & Conditions at any time without prior notice.
Continued use of the website signifies acceptance of updated terms.
13. Contact Information
For any queries or concerns, you may contact us:
📩 Email: support@gemsratan.com